Welcome to the Help Center!
What can we help you with?
Accounts & Management
How to create account?
How can I manage my account?
How can I change my personal information?
To change your personal information, simply navigate to the My Account area by clicking the link in the menu bar above every page. Once signed in, navigate to the My CV tab to change your personal details such as Name and Profile Picture.
How can I change my privacy settings?
To change your privacy settings, simply navigate to the My Account area by clicking the link in the menu bar above every page. Once signed in, navigate to the Settings tab and update your preferences in the Privacy Settings section before clicking save.
How do I Logout?
You can logout simply by clicking the logout button from the menu bar at the top of every page. Note: This menu bar option only appears when you are actually logged in to the system, so don`t freak out if it`s not there.
I forgot my password, what do I do?
To reset password simply click on My account then proceed to Settings , scroll to the bottom of the page and stop where it says "change the Password associated with your account" and change password.
How can I change my email notification settings?
To change your email settings, simply navigate to the My Account area by clicking the link in the menu bar above every page. Once signed in, navigate to the Settings tab and update your preferences in the Email Settings section before clicking save.
Viewing, Uploading & Managing Videos
How do I embed a video?
Simply click on the button labeled 'embed' underneath each video and a screen will pop up with an embed code.Simply copy and paste this snippet of code into your website or blogging software.
How do I report inappropriate videos or comments?
To report an inappropriate video , please click the "Red Flag" link under the video. For details on our policy, please read the Terms of Service.
How do I view a video in full screen mode?
To watch a video in full screen mode, click the full screen button located to the bottom-right corner of the video (it has 4 arrows going in opposing directions). Once you click the button, the video will expand so that it covers the majority of your screen.
How do I search for specific videos?
To search for specific videos, simply type a keyword into the search box located above every page and it will return a list of results.To further help you find what you`re looking for, you can sort the results on the following factors by selecting them from the sort bar at the top of the page. It is possible to sort videos by the following factors:
- Highest Ranking
- Lowest Ranking
- Most Relevant to Search Term
Why does the video keep stopping and starting while im watching it?
How do I upload a video?
What video formats do you support?
Acceptable video formats include asf, asx, avi, divx, dv, dvx, m4v, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx. For best results, try to encode videos using our recommended compression settings.
Can I upload a video in any aspect ratio I want?
We\`ve done our best to accommodate all aspect ratios and make sure they`re all received and played back successfully. However, there is no guarantee your video will look correct or play properly if you upload a crazy aspect ratio.
Can I upload more than one video at a time?
Unfortunately you cannot upload more than one video at a time. Sorry!
How can I share a video I like with friends, colleagues & or family members?
We have made it as simple as possibly to share a video with people you know will love it. Simply click one of the social icons below each video to share it over your favourite social networking site, or click the email button to share it via email.
How do I edit the description of my video?
In order to edit the description of a video you uploaded, login to your My Account area by clicking the My Account or Sign In links in the menu bar above every page. Once signed in, navigate to the Videos tab and locate the video you wish to edit before clicking the edit details link below the video.
How do I delete my video?
In order to delete a video you uploaded, login to your my Account area by clicking the My Account or Sign In links in the menu bar above every page. Once signed in, navigate to the Videos tab and locate the video you wish to edit before clicking the delete video link below the video.
How I edit the title of my video?
In order to edit the title of a video you uploaded, login to your my Account area by clicking the My Account or Sign In links in the menu bar above every page. Once signed in, navigate to the Videos tab and locate the video you wish to edit before clicking the edit details link below the video.
How can I view my videos ranking?
It is possible to view the ranking for each video you submit. To do so, simply navigate to the My Account area by selecting the `My Account` or `Sign In` link in the menu bar above every page, the navigate to the Stats tab.
The first box in this section is your ranking, and includes your current rank and it`s movement since the last time you logged in. The accompanying graph also shows your videos ranking over time.
How can I view stats on my video?
What is the difference between a load and a play?
Every time the site loads the player or an external site loads the embedded player, this counts as a `load` and the `loads` count increases. Plays, on the other hand, are only counted when someone actually clicks the play button to view your video.
Profiles & Trophies
Do I have to have a profile?
Each user on the site is given a profile page and we encourage you to customize it to your liking. It is a public facing page which allows video viewers & friends alike to see a little bit more about you, including other videos or any trophies you may have won.
How do I edit my profile?
In order to edit your profile, login to your my Account area by clicking the My Account or Sign In links in the menu bar above every page. Once signed in, navigate to the My CV tab and update the details you wish to edit, before clicking the save button at the bottom of the page.
How do I change my profile picture?
In order to edit your profile picture, login to your my Account area by clicking the My Account or Sign In links in the menu bar above every page. Once signed in, navigate to the My CV tab and update the details you wish to edit, before clicking the save button at the bottom of the page.
What should I write in the About Me section?
Anything you want! Share something about yourself that would be relevant to other users and the contest itself.
How do I hide recent activity on my profile page?
In order to hide recent activity on your profile page, login to your My Account area by clicking the My Account or Sign In links in the menu bar above every page. Once signed in, navigate to the Settings tab and update the details under the Privacy Settings section.
Can I choose or order the videos in my profile?
Unfortunately not, the videos that appear in the My Videos section on your profile page are chosen automatically and ordered by upload date. Sorry!
What are virtual trophies?
Virtual Trophies are the same as real-life trophies, except they exist in the virtual world. They are won by achieving certain milestones within the contest and act to reward the user for their great video content and active participation in the contest.
What Virtual Trophies can I win?
What do I do with these virtual trophies?
Whatever you want really! Brag about them on Facebook & Twitter and see if any of your friends can do better. If you`re really lucky, we might even send you a prize!
Tips & Tricks
I really want to win. How can I make my videos better?
There are plenty of resources around the net that you can utilize to improve the quality of the videos you make.
One of our favourites is the Vimeo Video School, check out their different lessons here.
How do I get my video to climb the rankings?
Our algorithm takes into account everything from basic views, votes & comments to really advanced factors that we like to keep close to our chest. All you need to know is that the more attention your video gets the higher it goes, so go get your friends, family, co-workers and anybody you know to come view, vote and comment on your video then watch it shoot to the top!
My upload stopped or got stuck at a certain percentage. Why cant I upload?
Make sure your connection to the Internet is rock solid. Try not to have too much going on in other tabs or browsers as long files tend to get hung up if there is too much other activity. Please turn off any virus protection or ad block, or energy saving settings.
If you still have trouble, make sure you are running the latest version of your Flash Player.
If that doesn`t help, take a look at the video file itself. Make sure your video is exported with the optimum settings.
Why is my video taking so long to upload?
The time it takes to upload a video depends on so many factors that it`s virtually impossible to say.
There are horizontal lines on my video after I uploaded it, how do I fix this?
When exporting your video from your chosen editor, make sure to chose the option to deinterlace. This should fix the issue.
The site is acting funny. Whats going on?
If something doesn't work, the best option is simply to try again. If your problem persists after multiple attempts, try holding down the shift button on your keyboard and pushing the reload button on your browser. This method resets the cache in your browser which will often clear up any problems. If this method still doesn`t work, quit your browser and reopen it and try again.